Telecom corporations incur TCRA’s wrath once more



By Elizabeth Edward

Dar es Salaam. Seven telecommunication corporations had been yesterday slapped with a Sh1.25 billion wonderful in complete for setting incorrect phrases and situations on providers they provide to their clients. The businesses have been given 14 days to rectify their faults and report back to the regulator earlier than July 30.

The affected corporations are Airtel Tanzania Plc, MIC Tanzania Plc (Tigo), Smile Communications Tanzania Ltd, Tanzania Telecommunications Cooperation, Viettel Tanzania Plc(Halotel) Vodacom Tanzania Plc, Zanzibar Telecoms Plc in addition to Tanzania Telecommunications Firm Restricted(TTCL).

TCRA mentioned in a press release that the businesses violated regulation No. 4&7(3) of the Postal and Digital Communication Act of 2018 and regulation No.12 (4) of the identical Act, including that the businesses haven’t been adhering to the directives of the regulator.

Efforts to achieve the businesses to touch upon TCRA’s determination didn’t bear fruit by press time as most of them requested for extra time to contemplate what to talk to the media.

TCRA director normal James Kilaba defined in a press release that Airtel Tanzania Plc was fined Sh350million whereas Vodacom Sh400million. MIC Tanzania Plc was fined Sh300 million. Vietell was fined Sh130 million whereas Zantel Sh25 million and Smile Communications Tanzania Ltd Sh15 million. Tanzania Telecommunications Firm Restricted (TTCL) was additionally fined Sh30million.

Mr Kilaba mentioned the businesses had been initially summoned and advised to defend their case earlier than being penalized. He mentioned they got a listening to after which it was decided that they need to be fined.


“If the affected corporations is not going to fulfil the necessities of the wonderful, TCRA will take additional measures with out notifying them and at their price,’’ he mentioned. This isn’t the primary time that TCRA has fined telcos for violating the Postal and Digital Communication Act. Final yr, it slapped the key telcos with a wonderful totalling Sh5.9 billion for failing to stick to guidelines on high quality of providers.

TCRA mentioned high quality service testing for the months of July, August and September of that yr confirmed that the businesses failed to fulfill a few of the standards for high quality providers.

In 2017, the authority additionally imposed fines of as much as Tsh10.74 billion ($4,760,520) on telephone corporations that had violated SIM card registration guidelines set by the regulator.

Some telcos had been discovered to have registered new numbers to purchasers with out asking for his or her id playing cards or utilizing IDs not accepted by TCRA. By that point, the registration necessities had been nonetheless the nationwide id card, Zanzibar resident ID card, passport, voters registration card and driver’s license.

The regulator additionally mentioned that the businesses had issued telephone numbers to purchasers with out taking their images, issuing Sim playing cards with out consumer signatures and utilizing third occasion id playing cards to register purchasers.



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